1. Conditions of Booking
We reserve the right to:
Refuse to confirm any booking
The price includes VAT at 17.5% and Woodlands Caravan Park reserves the right to change prices in the event that the VAT rate changes.
Guests are not allowed to bring lorries, trucks or other commercial vehicles on the park
No recreational vehicles, quad bikes, battery powered scooters, motor bikes allowed on the grass and they are to be used for access only and not as toys.
The management accepts no liability for injury to persons or loss or damage to their property however caused unless it is demonstrably due to negligence on our part. We recommend that you insure your personal effects and cash in the normal way before coming on holiday.
Woodlands Caravan Park will not be held responsible for any damage or inconvenience caused by acts of God including extreme weather conditions.
At least one member of the party must be over 18 years old..
When you book, the deposit stated must be paid. For on-line bookings this is due immediately.
2. Behaviour
All persons on the site must act in a courteous and considerate manner towards staff and other guests.
Your behaviour should not be excessive, noisy or disruptive, especially at night.
Offensive, aggressive or abusive behaviour by anyone in your party will not be tolerated. Continuous bad behaviour will result in your being asked to leave the site. The police will be called if necessary.
Music must be played at an acceptable level so as not to be a nuisance to other guests. No music to be played after 11pm or before 7am in the morning.
There must be no acts of vandalism or criminal activity, nor use of illegal drugs.
Cutting or damaging trees and other vegetation is strictly prohibited; this includes tying ropes around or driving nails into trees.
The management reserves the right to refuse or terminate a booking to anyone considered detrimental to the well-being or comfort of other park visitors.
We have the right to cancel your booking or to instruct you and your party to leave immediately, without compensation or refund should you not comply with site rules, especially the regulations relating to behaviour.
3. Booking Amendment/Cancellation
If you are compelled to cancel your holiday you must notify us immediately by telephone. The deposit is not normally refundable however if you feel you have special circumstances, it will be at the manager's discretion whether the money is refunded.
Leaving early-If for any reason you leave before the end of your stay, it is at the manager's discretion whether a refund will be given.
Amendments to your booking can be made up to 3 days before the date of arrival subject to availability..
In the event of non-arrival, we reserve the right to re-let the pitch after 12 noon on the following day unless notified otherwise.
Cancellation by us-we reserve the right to cancel your booking in the unlikely event of conditions beyond our control, and in this event, we will return the money you have paid or will offer alternative dates. We do not pay compensation.
4. Arrival and Departure
You can arrive on site after 12 noon on the first day of the booking. If arriving after 7pm you will need to book in at the clubhouse rather than reception.
Pitches must be vacated by 12 noon on the day of departure.
5. Safety
You must obey the 10mph speed limit on the park
Cyclists must give way to pedestrians.
Cycles must have lights if used after dark.
It is recommended that cyclists wear helmets.
The patio and car park must not be used as play areas for cycles, skateboards etc.
Do not enter or attempt to enter any facility that is closed.
You are required to follow any additional safety advice given by our staff
Electric Hook-ups - Supply is 240 volts/10 amps (approx. 2kw) and connectors must comply with British Safety Standards. The management do not accept responsibility for any damage or accident arising from the use of unsuitable electrical equipment.
5.1 Barbecues
Open fires are not permitted and ground-level barbecues must be placed on a non-combustible base to prevent damage to the grass.
Never leave a barbecue unattended.
Be aware of potential hazards ie fire, smoke and burns with regard to yourselves and other caravanners.
Position your barbecue in a safe place ie not in a walkway or where it may be walked into.
Keep children away from the barbecue at all times.
Keep the correct fire extinguisher nearby for emergencies.
6. Siting
Vans must be parked with jockey wheel on the blocks provided
All vans must face the same direction
The price of the pitch entitles you to locate:
One car and one caravan plus awning (if booked) or one motorhome plus awning (if booked) within the park. If there are two cars, one must be parked in the car park near reception. Windbreaks must be erected within the pitch area.
7. Dogs
Dogs must be kept on a short tether at all times, or on a short lead when walking within the site.
Dogs which continually bark, howl, whine etc will not be tolerated and you will be asked to leave the site.
Dog fouling must be cleaned up immediately. Dog bins are provided at each shower block.
Dogs are not allowed in the buildings ie shower blocks, clubhouse etc.
Any dogs covered by the Dangerous Dogs act must be muzzled at all times.
If your dog displays any aggressive behaviour towards other dogs or people, you will be asked to muzzle the dog or leave the site.
Please notify us in advance if you wish to bring other pets.
The owner must take responsibility for the dog at all times.
8. Child Supervision and Parental Responsibility
You are responsible for the supervision of all members of your party under the age of 18. You must supervise your children at all times, this is particularly important in the play areas, the swimming pools and licensed bars.
You must ensure children in your care are not unruly or badly behaved and do not interfere with the enjoyment of other guests. You will be asked to leave if children are consistently badly behaved.
9. Access and Vehicles
At all times you must:
Observe the 10mph speed limit
Give way to pedestrians
Keep to the left
Drive, manoeuvre and park carefully
No parking on roadways.
No parking on other pitches.
No parking on roadways between caravans.
Any additional vehicles to be left at car park near reception (report to reception first).
10. Leisure Facilities
Your receipt must be produced at the leisure club reception in order to receive reduced prices. These rates only apply to persons staying on the caravan park.
Guests must abide by leisure club rules.
Children under 16 must be supervised at all times by a parent or guardian over the age of 18.
Children under the age of 14 are not permitted to use the gym.
11. Licensed Premises
Please do not allow any of your party who is:
under 18 to attempt to buy alcohol at any of our outlets
under 18 to use any gaming machine with a jackpot of £25 or more
under 18 to attempt to buy solvent based products
under 16 to attempt to buy cigarettes
We reserve the right to refuse to serve alcohol to anyone should they not prove their age to our satisfaction or to someone we consider has been drinking excessively.
We will accept police approved identity card schemes such as "Prove IT", a passport or new-style driving licence as proof of age.
12. Security of Your Property
Your personal belongings are your own responsibility during your stay on the park. Any vehicle parked on our property is subject to very limited security cover. You must lock your vehicle and remove any valuables.
We accept no liability whatsoever for any accident, loss or damage to your property, unless such loss, damage or accident is demonstrably due to our negligence or that for whom we are legally responsible.
13. Data Protection
We regularly take photographs and videos for promotional and training purposes. Should you not wish to appear in any such material, please notify us on your arrival.
All the information contained in our booking system is held on our computer system for which we are registered and comply with the regulations of the Data Protection Act.
We will not sell this information and only use it for marketing and information purposes relating to Woodlands Caravan Park.
14. Lost Property
Lost property will be held for a maximum of three months, after which time it will be donated to charity or thrown away. We cannot be held responsible for items reported lost which cannot be found.
15. Brochure/Website Content
The information supplied is correct at the time of going to press. Facilities and entertainment may vary from that published.
16. Reporting Procedure/Complaints
In order for us to rectify any complaints or concerns, please advise us immediately and we will endeavour to respond promptly. If a reported matter has not been resolved during your stay, please advise us in writing within 28 days of the end of your stay. Please note we are not responsible for any matter of which you were aware but did not bring to our attention during your stay.
